At Zenova AI we are committed to protecting your privacy. Your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, services, and any associated platforms or communication channels. By using our website or services, you agree to the terms outlined in this Privacy Policy.
What Information Do We Collect?
We collect both personal and non-personal information from users who visit or interact with our website or services. Personal information refers to data that identifies you as an individual, such as your name, email address, phone number, business name, tax identification number, physical or mailing address, and other identifiers by which you may be contacted online or offline. We may also collect your professional information, such as job title or role, industry sector, and service preferences. This information is collected when you voluntarily provide it through contact forms, registration processes, consultation bookings, chatbot interactions, surveys, or by communicating with us directly.
Additionally, we automatically collect certain technical and usage information from users who access our website. This may include your IP address, browser type, device identifiers, operating system, access times, and pages viewed. We also use tracking technologies such as cookies, pixels, beacons, and scripts to gather data about your browsing behavior, interactions with our content, and the performance of our site. This helps us improve our services, personalize your experience, and ensure website security.
How Do We Use Your Information?
The information we collect is used to provide, operate, and improve our services. This includes communicating with you about your inquiries, customizing your experience, delivering AI-based solutions, and offering customer support. We also use your information for administrative purposes such as managing appointments, billing, processing payments, and complying with legal obligations including tax and identity verification. With your consent, we may use your information to send promotional emails, service updates, newsletters, and information about new features or offerings relevant to your business.
Internally, we may analyze aggregated and anonymized user data to understand trends, measure marketing effectiveness, improve service quality, and enhance the performance and usability of our website and AI tools. Your personal information will never be used for automated decision-making without human oversight.
How Do We Share Your Information?
We do not sell, rent, or lease your personal information to third parties. However, we may share your data with trusted third-party service providers who perform services on our behalf, such as payment processors, analytics platforms, CRM systems, email marketing services, and IT support vendors. These providers are contractually obligated to use your information only for the purpose of delivering the contracted services and must implement appropriate safeguards to protect your data.
In cases where required by law, regulation, or legal process, we may disclose your personal information to regulatory authorities, government agencies, or other parties if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our legal rights, prevent fraud, or enforce our terms of service.
How Do We Protect Your Information?
We implement a combination of technical, administrative, and physical security measures to safeguard your personal information from unauthorized access, misuse, disclosure, or destruction. This includes secure data transmission protocols (SSL/TLS), encryption, regular system monitoring, access control policies, and staff training in data privacy best practices. While no method of data transmission or storage is completely secure, we strive to use commercially acceptable means to protect your information and regularly update our practices to meet evolving security standards.
Your Data Rights and Choices
You have the right to access, update, correct, or delete your personal information at any time, subject to applicable legal exceptions. You may also request that we restrict the processing of your information or object to its use for certain purposes, such as direct marketing. To exercise your rights, you may contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.
You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in any communication you receive from us. Note that even if you opt out of marketing messages, we may still send you transactional or service-related communications.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, it is securely deleted or anonymized in accordance with our data retention policy.
International Data Transfers
Zenova AI may operate globally and use service providers located in different countries. If your data is transferred outside your country of residence, we ensure that such transfers are made in compliance with relevant data protection regulations and that adequate safeguards are in place, such as standard contractual clauses or certification frameworks.
Third-Party Links and Services
Our website may contain links to third-party websites, tools, or services that are not operated or controlled by Zenova AI. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit before sharing your personal data with them.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that we have collected information from a person under 18 without verified parental consent, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you by updating the effective date at the top of this page and, if appropriate, provide additional notice (such as by email or website notification). We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your data.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at:
